Stop Workplace Conflicts Before They Start: The Danger of Assumptions

Most workplace problems don’t come from facts—they come from assumptions. Think about it. Misunderstandings and assumptions fuel most workplace conflicts.

So many assumptions ruin business relationships every day. For some it is even far more easier to "stick" to a certain assumption that really see what is happening. The story fits a purpose. Let's assume less and create better relationships at work with proper understanding.

Are you aware that according to Harvard Business Review, 90% of workplace conflicts are caused by misinterpretations and assumptions.

Trust me when I say that assumptions are a silent killer of productivity, trust, and relationships. Honestly, most misunderstandings in the world could be avoided if people would simply take the time to ask, 'What else could this mean?'"

Why We Assume

We all do it. Whether you want it or not. We observe someone's actions or hear their words and we generally assign meaning to it. Oh yes, not even often, without full context.

What happens next? Assumptions ➜ Poor decisions➜ Misunderstandings➜ Damaged relationships

Have you ever assumed someone did not care about your question or problems just because they did not reply to an email?

Or have you ever thought someone was avoiding you, only to find out later they were simply overwhelmed with work?

These mental shortcuts aka assumptions are quickly made — and trust me they are often to even always wrong.

How to Stop Assuming?

The good news is that you can change this habit. A powerful tool to help is The Ladder of Inference: (see the picture below). Check out all the steps on how you build up the assumptions. I really consider step 3 as crucial, which is "adding meaning". We are so used to adding meaning to facts we observe which leads to the actual assumption which can be so utterly wrong.

I often joke in my workshops saying the following while using the letters in the word ASSUME, if I assume something: I treat U AS (you were) ME, and.. by doing that, I can make a complete ASS out of U and ME.

Why It Matters

When you take the time to verify instead of assume, you unlock the key to:

✔ Better decisions

✔ Stronger communication

✔ Healthier workplace relationships

Assumptions are easy to make. Become aware that: slowing down, asking questions, and understanding the full picture takes effort and It is ABSOLUTELY worth it.

Let’s stop the spiral of workplace conflict—one assumption at a time.